Crisis Response (6/7) – Crisis Response priorities

The 6th part of the free Crisis Response training “Crisis Response Priorities” is now online on our YouTube channel. Below, you also find a link to download the associated Crisis Response Course Workbook.

In this video, you will learn two effective strategies for applying interventions (restrictive measures) to end a Dynamic Crisis.

Effective communicate with all those involved is important during the course of a crisis. You will receive a short, useful guide for crisis communication.

You will learn to identify and mark the end of a Dynamic Crisis and the transition into a Static Crisis. Since every crisis puts you into a new and unfamiliar situation, it is important to understand this offset – its magnitude and direction. The offset has a great effect on the impact of the crisis and whether it is detrimental or beneficial to your organization.

You will also learn to apply the right priorities for dealing with each crisis, identified by the acronym RSI (Restrictive measures, Supportive measures, and Improved results.)

Finally, you will learn how to better recover from a crisis.

INSTRUCTIONS: On the YouTube channel, there is a short description of the module. Below the description, there is a table of content with bookmarks (times). By clicking on a bookmark, you directly proceed to that specific part in the video. This eases navigation through the module.

I strongly advise you to turn on the subtitles (English). This will make it easier for you to follow the training.

In order to follow the whole training, it is most convenient to subscribe to our YouTube channel and refer to the playlist. A subscribe button is added at the beginning and at the end of each video. Simply click on the logo.

Here is the link to our latest video.

Watch, SHARE, COMMENT and LIKE this video and SUBSCRIBE to our channel to be notified as soon as the next module goes live.

By clinking on the following link, you download the free copy of the Workbook for this training. No registration required.

The Workbook includes the first 5 modules and will be amended and completed as soon as the last module is online in the coming weeks.

Crisis Response (5/7) – Transition from a Dynamic to a Static Crisis

This 5th part of the free Crisis Response training “Transition from a Dynamic to a Static Crisis in now online on our YouTube channel. Below, you also find a link to download the associated Crisis Response Workbook.

In this video you will learn how to apply the tools from the previous modules in addressing a Dynamic Crisis. We start at the point (key moment #11) where a Crisis Response Team is notified. How to assign a concise and effective Crisis Response Team? How to ensure Situational Awareness among the team members? What are their first priorities and action?
How to address the interests and requirements of relevant stakeholders in a crisis. Define a risk appetite by answering 3 simple questions. Make effective use of the FUDIL-method and change a Dynamic Crisis into a Static on with only one or two effective interventions.

INSTRUCTIONS: On the YouTube channel, there is a short description of the module. Below the description, there is a table of content with bookmarks (times). By clicking on a bookmark, you directly proceed to that specific part in the video. This eases navigation through the module.

I strongly advise you to turn on the subtitles (English). This will make it easier for you to follow the training.

In order to follow the whole training, it is most convenient to subscribe to our YouTube channel and refer to the playlist. A subscribe button is added at the beginning and at the end of each video. Simply click on the logo.

Here is the link to our latest video.

Watch, SHARE, COMMENT and LIKE this video and SUBSCRIBE to our channel to be notified as soon as the next episodes go live.

By clinking on the following link, you download the free copy of the Workbook for this training. No registration required.

The Workbook includes the first 5 modules and will be amended as soon as the last two modules are online in the coming weeks.

Crisis Response (4 of 7) – The factor time.

The 4th part of the free Crisis Response training “The factor time” is now online on our YouTube channel.

In this video you will learn how to deal with time effectively, by setting the right priorities, keep focused and prevent perfection and procrastination. We teach you a few simple, but effective, methods to act quickly and decisively in times of crisis. These methods are also useful for your daily life. Add them to your own ‘toolbox’.

INSTRUCTIONS: On the YouTube channel, there’s is a short description of the module. Below the description, there’s a table of content with bookmarks (times). By clicking on a bookmark, you directly proceed to that specific part in the video. This eases navigation through the module.

I strongly advice you to turn on the subtitles (English). This will make it easier for you to follow the training.

In order to follow the whole training, it is most convenient to subscribe to our YouTube channel and refer to the playlist. A subscribe button is added at the beginning and at the end of each video. Simply click on the logo.

Here’s the link to our latest video.

Watch, SHARE, COMMENT and LIKE this video and SUBSCRIBE to our channel to be notified as soon as the next episodes go live.

Crisis Response (3/7) – The different phases of a crisis

The third part of the free Crisis Response training “The different phases of a crisis” is now online on our YouTube Channel.

In this video we cover 16 key moments in the course of a crisis. This makes it easy to determine what phase of the crisis you are in, what you have already passed and what you still have to face. We cover the difference between a Static and a Dynamic Crisis. Both require a different strategy. The speed with which you pass through these 16 key moments and the associated phases determines the extent and impact of the consequences of the crisis.

INSTRUCTIONS: On the YouTube channel, there’s is a description of the module. Below the description, there’s a table of content with bookmarks (times). By clicking on a bookmark, you directly proceed to that specific part in the video. this eases navigation through the module.

I strongly advice you to turn on the subtitles (English). This will make it easier for you to follow the training.

In order to follow the whole training, it is most convenient to subscribe to our YouTube channel and refer to the playlist. A subscribe button is added at the beginning and at the end of each video. Simply click on the logo.

Here’s the link to our latest video.

Watch, SHARE, COMMENT and LIKE this video and SUBSCRIBE to our channel to be notified as soon as the next episodes go live.

Crisis Response (2/7) – How to deal with the corona virus

As promised, the second part of the free Crisis Response Training “How to deal with the corona virus” is online on YouTube.

Before you can start with Crisis Response, you must first make sure you are safe. This module is about dealing with dangers. Using the very simple but effective RSPL method you will learn how to deal with hazards. This method has been around for a long time and has proven its usefulness in the field. This RSPL method is then applied to the coronavirus.

This enables you to place the current safety measures taken in the right category, to understand why they are taken and what their intended purpose is.

If you like to follow the whole training, I advise you to subscribe to my YouTube Channel “Wingstar Crisis Response”. A subscribe button is added at the end of each video. That way, you will miss nothing.

Obviously, the first module “Be comfortable with uncertainty” is still available.

If you have any comments or suggestions, please let me know.

Also, if you think that others may benefit from the training, you are free to share it.

Stay healthy and safe.

PS. Module 3 will be posted next week (around May 21)

Crisis Response (1/7) – Be Comfortable with Uncertainty

As promised, I managed to get the first module of the Crisis Response Training “Be Comfortable with Uncertainty” online on YouTube.

It deals with one of the most important prerequisites for successful action in a crisis situation: being comfortable with uncertainty. This is necessary if you want to act decisively and quickly. If you are comfortable with uncertainty, it is also easier to see opportunities that arise – sometimes spontaneously – during a crisis. If you are comfortable with uncertainty, it is also easier to see opportunities that arise – sometimes spontaneously – during a crisis.  Mostly, we focus on negative consequences, but every crisis also offers new opportunities and possibilities. In short, enough to take a moment to think about.

I’ve you like to follow the whole training I advise you to subscribe to my YouTube Channel “Wingstar Crisis Response”. A subscribe button is added at the end of each video.

That way, you will miss nothing.

For me this is quite an achievement to make a transition to online training because a video production is completely unknown territory for me. 

With limited equipment making sure the picture frame is good, the lighting, sound, editing, images in the right place and subtitles. In addition, creating a YouTube channel and upload the videos and add the subtitles. I made a lot of mistakes in the process, so I learn very quickly. Anyway, I am proud of the result and am now working hard on the next module.

If you have any comments or suggestions, please let me know.

Also, if you think that others may benefit from the training, you’re free to share it.

Stay healthy and safe.

PS. Module 2 will be posted next week (around May 14)

What if … you understood the principles of Crisis Response

At the moment, the whole world is dealing with the coronavirus (COVID-19) which causes both a health and economic crisis of unprecedented magnitude.

Only when we're informed, aligned and join efforts, we can successfully cope with this worldwide health and economic crisis.

From the many discussions on social media and people’s reactions, I conclude that not everyone understands the corona crisis well and especially in what phase of the crisis we are in right now and what to do next.

Misunderstanding, incorrect, or incomplete information makes it difficult to understand the current situation, to take the right decisions and to act properly. A lot of people suffer from this.

That’s why I have decided to put my “Crisis Response” training online in the coming weeks. For free, so everyone can benefit from it.

I am convinced that everybody needs at least the basic knowledge of Crisis Response – especially in this time of crisis.

For more information about the training:

If you want to be part of it, please join my Wingstar YouTube channel.

Ken je ABC’s

Als we kijken naar de ‘root cause’ van vele menselijke fouten, dan komen twee markante oorzaken naar voren. Het wordt tijd dat we hiermee definitief gaan afrekenen.

Dagelijks gaan er dingen mis en zeker als het gaat om menselijke activiteiten. Menselijk handelen resulteert vaak in fouten, misverstanden, verkeerde verwachtingen of irritaties. Soms zijn de consequenties groter en resulteren fouten bijvoorbeeld in een verkeerde beslissing, diagnose of investering – in het ergste geval in een ongeval.

Menselijke fouten zijn een bron van ellende. Dit is niet iets nieuws, maar al eeuwen bekend. Blijkbaar zijn we niet in staat om de geleerde lessen effectief door te geven aan volgende generaties.

Aanname

Een van de belangrijkste redenen waarom er fouten gemaakt worden, is het doen van aannames.

  • “Ik nam aan dat zij dat gecontroleerd had.”
  • “Ik ging ervan uit dat hij dat zou doen.”
  • “Ik ging ervan uit dat ik dat wel kon.”

Een bekend Engels gezegde: “Assumption is the mother of all screw-ups” is gebaseerd op een lange tragische geschiedenis. Een Amerikaanse variant hierop is: “Assume makes an ASS out of U or ME.”

Geloven

Een ander belangrijke reden voor het maken van fouten is geloven van anderen.

  • “Hij vertelde me zijn verhaal en ik geloofde hem.”
  • “Ik geloof haar op haar blauwe ogen. Als zij dat zegt, dan is het zo.”

Niet iedereen is altijd even duidelijk in zijn/haar communicatie. Er wordt niet altijd de gehele waarheid gesproken. Ieders verhaal is altijd gekleurd door persoonlijke beleving en belangen.

John Barnaby

Een wijze tip van Detective Chief Inspector John Barnaby aan zijn assistent Benjamin (‘Ben’) Jones (in de TV-serie ‘Midsomer Murders’) om de valkuilen van ‘aannames’ en ‘geloven’ te voorkomen is: “Ken je ABC’s“.

  • (A)    ASSUME NOTHING (neem nooit zomaar iets aan);
  • (B)    BELIEVE NOBODY (geloof een ander nooit zomaar); en
  • (C)    CHECK EVERYTHING  (controleer altijd alles).

Deze kleine mantra wordt veel gebruikt in politiewerk, forensisch onderzoek en ongevallenonderzoek. Het is zeer effectief in het voorkomen van onjuiste beslissingen en conclusies.Know your ABC's

“Ken je ABC’s” is natuurlijk veel breder toepasbaar en zou naar mijn mening door iedereen omarmd moeten worden. Niet dat we nu paranoia moeten worden of onze collega’s niet meer moeten vertrouwen, maar een gezonde dosis argwaan is nooit verkeerd. De geschiedenis leert ons dat dit zelfs noodzakelijk is.

Vertrouwen is goed, maar controleren is beter.

Probeer het de komende week eens uit. Je zult versteld staan van het effect.

Op een veilige wereld, Geert

Als je dit artikel interessant of waardevol vindt, DEEL dit dan met jouw netwerk. Druk op de Twitter, Facebook, Google+, LinkedIn of E-mail knoppen, zodat ook de mensen in jouw netwerk ervan kunnen profiteren. Immers; kennis krijgt pas waarde als je het deelt met anderen.

Waarom worden voorvallen zo weinig gemeld?

Een van de informatiebronnen om de veiligheid te verbeteren binnen je organisatie is het melden van incidenten en voorvallen. Door te leren van gemaakte fouten, kunnen we voorkomen dat we hetzelfde nog een keer meemaken. Al doende leren we en alleen een ezel stoot zich twee keer  aan dezelfde steen. Perfect, maar waarom wordt er dan zo weinig gemeld? Dit geldt vooral voor kleine organisaties, waarin iedereen elkaar kent.

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De meest voorkomende vorm van communicatie is …

In een team is communicatie een essentiële vaardigheid. Logisch, want hoe moet je anders weten wat de bedoeling is. Er wordt wat afgekletst en we gebruiken dagelijks vele soorten van communicatie; verbaal, non-verbaal, schriftelijk via email of Social Media. We vinden van onszelf dat we goed communiceren. Echter de meest voorkomende vorm van communicatie is … miscommunicatie. Uh, hoe kan dat?

Lees verder